The Members' accounts will receive credit for Qualifying Purchases equal to 5% of
their total Qualifying Purchase Amount for purchases made during the applicable
calendar quarter if the Reward minimum, as defined below, is met. Qualifying Purchase
Amount is the amount paid at checkout after application of all promotions, coupons,
instant savings, and Rewards redemption. Amounts spent on postage stamps, prepaid
phone cards, gift cards, savings passes, purchases made on third party websites,
taxes, and shipping fees do not count toward earning Rewards. Staples, in its sole
discretion, may include additional products or services as exclusions from Qualifying
Purchases from time to time without prior notice.
Rewards earned will be issued online monthly at staplesrewards.com when the value
of the Reward is at least $10. Monthly Rewards balances of less than $10 will roll
over each month until the minimum is met for that calendar quarter. Rewards are
issued online to Members within approximately 30 days after the end of the month
when the required minimum has been earned in the month. If the $10 minimum has been
met for the calendar quarter, any balances of less than $10 will be issued online
to Members within approximately 30 days after the end of the calendar quarter.
Rewards expire the last day of the month two months following the month in which
they are issued and cannot be redeemed after the expiration date. Expired, lost
or misdirected Rewards will not be reissued. Rewards not received by the Member
due to incorrect email addresses will not be reissued. If the $10 minimum for the
quarter has not been met, Rewards balances of less than $10 expire at the end of
each calendar quarter. There is no maximum on the amount of Rewards a Member can
4. Shipping Benefit
Rewards Members receive free shipping on all orders placed on staples.com or by
phone at 1-800-333-3330 for which a membership account is identified, excluding
orders made at documents.staples.com, print.staples.com, staplespromotionalproducts.com,
and third party websites linked to staples.com. Standard Staples delivery policies
A Member is automatically upgraded to Plus status when the Member's account reflects
$500 of spending on all products and services at each or any combination of Staples
U.S. stores, online at staples.com® and/or by phone at 1-800-333-3330 other
than taxes, postage stamps, delivery charges, purchases made on third party websites,
prepaid phone cards, Staples gift cards, third-party gift cards and any other categories
that Staples has excluded. Member spending qualifying for upgrade is the amount
paid at checkout after application of all coupons, discounts, instant savings and
A Member retains Plus status for the remainder of the calendar year in which they
qualify and the initial following year, and must requalify in that and each subsequent
calendar year. Member's account balances are reset at the beginning of the calendar
year to $0.
Plus Members are issued Rewards online monthly when a minimum of $5 has been earned.
Plus Rewards balances of less than $5 will be rolled over month to month and will
expire at the end of each calendar quarter. Rewards expire the last day of the month
two months following the month in which they are issued and cannot be redeemed after
the expiration date. Expired, lost or misdirected Rewards will not be reissued.
Rewards not received by the Member due to incorrect email addresses will not be
reissued. Plus Members are eligible to earn Recycling Rewards (as described in Section
7) on up to 20 ink or toner cartridges per calendar month.
A Member is automatically upgraded to Premier status when the Member's account reflects
$1,000 of spending on all products and services at each or any combination of Staples
US stores, by phone at 1-800-333-3330 and/or online at www.staples.com other than postage stamps, prepaid phone
cards, gift cards, savings passes, purchases made on third party websites, taxes,
shipping fees, and any other categories which Staples has excluded. Member spending
qualifying for upgrade is the amount paid at checkout after application of all coupons,
discounts, instant savings, and Rewards redemptions.
A Member retains Premier status for the remainder of the calendar year in which
they qualify and the initial following year and must re-qualify in that and each
subsequent calendar year. Member's account balances are reset at the beginning of
the calendar year to $0.
Premier Members are issued Rewards online monthly when a minimum of $5 has been
earned. Premier Rewards balances of less than $5 will be rolled over month to month
and expire at the end of each calendar year. Premier Rewards, once issued, expire
at the end of the fifth month following issuance of the Reward. Premier Members
are eligible to earn Recycling Rewards (as described in Section 7) on up to 20 ink
or toner cartridges per calendar month. Premier Members also receive, from time
to time, Premier-only in store events, offers, free products and services.
6. Teacher Rewards
New Members of Staples Rewards may indicate on their enrollment form if they are
a teacher. People who work in the field of education teaching others are eligible
to be Staples Rewards Teacher Members. In addition to general Staples Rewards benefits,
Staples Rewards® Teachers will be eligible to earn an additional 5% back in Rewards
on the following Teacher Qualifying Purchases (teaching and art supplies):
- Classroom décor, educational games and puzzles, teaching aids, teaching and education
books, dictionaries, book covers, locker accessories, stickers, colored pencils,
crayons, children's markers, arts and craft supplies, scrapbook supplies, drafting
tools, poster, display and foam board, easel pads, maps, globes, academic calendars,
student organizers, and teacher planners.
- • Teacher Qualifying Purchases excludes software, writing supplies, general office
supplies, easels, and dry erase, bulletin and chalk boards.
For Staples Rewards® Teachers, Qualifying Purchases shall include Teacher Qualifying
Purchases. Staples Rewards® Teachers are eligible for upgrade to Premier status,
as outlined in section 5 above.
7. Ink Recycling Rewards
Each Member is eligible to receive Ink Recycling Rewards ("Recycling Rewards") on
ink recycling, as defined below, performed at Staples stores, if the Member has
spent at least $30 in ink and/or toner purchases at Staples over the previous 180
days. Ink and/or toner purchases made on the date of recycling are calculated toward
minimum purchase requirement. Minimum purchase requirement is net of coupons, taxes,
and shipping charges. Ink resellers and remanufacturers are strictly prohibited
from earning Ink Recycling Rewards.
Each Member can recycle up to 10 cartridges per month of any used ink or toner cartridge
sold at any retail store in the U.S. and receive $2 back in Recycling Rewards per
cartridge. The Member must be physically present at the store when the cartridges
are turned in for recycling and a Membership account is identified. Staples will
accept additional cartridges for recycling but Recycling Rewards will only be issued
for the first 10 qualifying cartridges per calendar month per Member. Recycling
Rewards may be used for the same purposes and are under the same restrictions as
Recycling Rewards are issued to the member monthly, online, at staplesrewards.com,
separately from a Member's standard Rewards statement, approximately within 30 days
after the month in which the recycling was completed. Recycling Rewards are credited
to the Member's Rewards account in full each month with no minimum required. Expired,
lost or misdirected Recycling Rewards will not be reissued. Recycling Rewards not
received due to incorrect account information including email address will not be
8. Office on the Go
Plus and Premier members receive 100% back in Rewards on online access, shredding
and scanning, up to $10 per calendar year. Services can be used in any combination
and amount, up to $10 in value. To receive Rewards for online access, scan your
card at kiosk prior to using computer. Promotional Rewards in lieu of standard Rewards
earned for these purchases will be paid monthly and are exempt from minimum payout
9. Design Services
Plus and Premier members receive 100% back in Rewards on design services, up to
$20 per calendar year. Services can be used in any combination and amount up to
$20 in value. Promotional Rewards in lieu of standard Rewards earned for these purchases
will be paid monthly and are exempt from minimum payout requirements.
10. Free EasyTech Services
Plus members receive one free hardware/software install per calendar year. Premier
members receive one free hardware/software install per calendar year AND 30 minutes
free personalized one-on-one training. Services available are in-store only; see
EasyTech service desk for covered hardware/software and one-on-one training. Coupon
must be presented at time of service or training.
11. 5% Instant Discount on Copy & Print Services
Premier members who have not previously enrolled in the Copy & Print Business
Discount Program will be automatically enrolled in Level Blue, and member’s spend
commitment will be waived as long as member retains Premier status. Discount is
subject to the Terms and Conditions of the Copy & Print Business Discount Program.
12. Reward Redemption
Rewards and Recycling Rewards are redeemable for most merchandise in Staples stores,
online at staples.com®
or by phone at 1-800-333-3330 but cannot be redeemed for or applied against taxes,
cash, credit remittance, delivery charges, custom printing orders placed online,
promotional products, any purchases made on
Staples gift cards, third-party gift cards, prepaid phone cards, postage stamps,
prior purchases, Staples Industrialsm purchases or any purchases
made on other provider Web sites.
If a Reward or Recycling Reward is not redeemed in full on in-store purchases only,
a one-time-only coupon with the expiration date of the original Reward will be printed
for any remaining balance of $1.00 or more. Such Reward coupon must be either used
in full at one subsequent transaction or the balance will be forfeited. The balance
Reward coupon may be used for future store, online or phone purchases. Staples.com
orders or phone orders, excluding taxes, delivery charges, gift cards, prepaid phone
cards, savings passes, and postage stamps, must meet or exceed the Reward or Recycling
13. Member Services
To contact the Staples Rewards program, all communications should be directed as
follows and must include the account number:
500 Staples Drive
Framingham, MA 01702
8:30 am EST - 8:00 pm EST
Membership may be cancelled at any time by notifying Member Services by email or
phone. Cancellation may take up to 10 weeks to finalize. Upon cancellation, membership
will be deactivated and any unpaid Rewards or Recycling Rewards will be forfeited.
Abuse of the Program, including failure to follow or any attempts to circumvent
Program policies and procedures or these Terms, or other improper conduct as determined
by Staples in its sole discretion, is strictly forbidden. Abuse may result in cancellation
of the Member's account, future disqualification from Program participation, forfeiture
of some or all Rewards and Recycling Rewards accrued, cancellation of previously
issued but unused Rewards and Recycling Rewards and liability for past amounts of
Rewards and Recycling Rewards redeemed. In addition, Staples reserves the right
to take appropriate legal action as it deems necessary or desirable. The sale, barter
or transfer of Rewards and Recycling Rewards, except by Staples, is expressly prohibited.
Rewards issued under this program cannot be combined with any other Rewards program,
including Staples Associate Rewards®. Staples Rewards accounts are limited to one
account per eligible customer; each email address and mailing address are also limited
to one account. Rewards and Recycling Rewards are nontransferable and may only be
redeemed by the Member. For information on how we protect your personal information,
not liable for unclaimed, expired, lost or misdirected statements or other communications
from Staples to the Member or the Member to Staples.
These Terms are governed by the laws of the Commonwealth of Massachusetts, without
regard to its conflict of laws rules. Any Member's legal action against Staples
in regards to the Rewards program may only be filed in the state and federal courts
of Suffolk County, Massachusetts. If any provision of these Terms is found to be
invalid or unenforceable to any extent, then the invalid portion shall be deemed
conformed to the minimum requirements of law to the extent possible. In addition,
all other provisions of these Terms shall not be affected and shall continue to
be valid and enforceable to the fullest extent permitted by law. The Program is
void where prohibited by law.
Staples reserves the right to modify, revise or cancel this Program, the Terms or
any part of the Program at any time for all participants or for any specific participant
without prior notice. Staples' decision on any aspect of Member's account, membership
status, Rewards balance or any aspect of the program or a particular Member's participation
in it shall be final. For the purposes of Rewards issued under this program, Staples
assumes that any value or award earned as a result of United States Government purchases
will be applied for the benefit of the United States Government in accordance with
the procuring department's or agency’s ethical guidelines.
By participating in the Program, Members agree to and are subject to the Terms of
this Program, and certify that all eligibility requirements are met.