Staples® Rewards Program ("Program")

Terms and Conditions ("Terms")

5% back in rewards on everything except postage, phone/gift cards and savings passes | free shipping on staples.com

1. Membership

This Program is available to Staples® customers 18 years of age or older with a valid U.S. mailing address and a valid email address. To receive Rewards or Recycling Rewards, the Program member ("Member") number must be in good standing. Program applications are available at Staples U.S. stores, online at staplesrewards.com or by calling 1-800-793-3320. Staples must receive an accurate, legible and complete application in order to enroll in the Program. Staples is not responsible for Member applications received by Staples that are not in compliance with these Terms. Purchases made pursuant to a contract with Staples Contract & Commercial, Inc., are not eligible for the Staples Rewards Program.


2. Qualifying Purchases

A Member is eligible to receive credit ("Rewards") on the Member's account for qualifying purchases made by the Member ("Qualifying Purchases"), as defined below, that are made at Staples stores in the U.S., by phone at 1-800-333-3330 or online at staples.com® and for which a Membership account is identified. All Qualifying Purchases are subject to verification by Staples before being credited to a Member's account.

The following Purchases are ineligible toward earning Rewards:

Postage stamps, prepaid phone cards, gift cards, savings passes, purchases made on third party websites, taxes, and shipping fees do not count toward earning Rewards, or towards reaching Plus or Premier status.

Qualifying Purchases made by the Member but for which the Member's account number was not used at the time of the transaction can be added to the Member account if Staples is contacted with the original 17-digit receipt barcode number from the store receipt or order number, and the Member’s account number, at staplesrewards.com or by calling 1-800-793-3320 as promptly as possible after the date of the transaction, but within the current quarter or the two previous calendar quarters only. Only purchases made by the Member may be added to the Member’s account. Purchases are credited upon verification within five days after they are requested. Qualifying Purchases that have been verified are applied to the Member’s account with a transaction date of the date approved. A maximum of 10 purchases may be requested to be credited per day. Qualifying Purchases cannot be transferred, sold or bartered.


3. Rewards

The Members' accounts will receive credit for Qualifying Purchases equal to 5% of their total Qualifying Purchase Amount for purchases made during the applicable calendar quarter if the Reward minimum, as defined below, is met. Qualifying Purchase Amount is the amount paid at checkout after application of all promotions, coupons, instant savings, and Rewards redemption. Amounts spent on postage stamps, prepaid phone cards, gift cards, savings passes, purchases made on third party websites, taxes, and shipping fees do not count toward earning Rewards. Staples, in its sole discretion, may include additional products or services as exclusions from Qualifying Purchases from time to time without prior notice.

Rewards earned will be issued online monthly at staplesrewards.com when the value of the Reward is at least $10. Monthly Rewards balances of less than $10 will roll over each month until the minimum is met for that calendar quarter. Rewards are issued online to Members within approximately 30 days after the end of the month when the required minimum has been earned in the month. If the $10 minimum has been met for the calendar quarter, any balances of less than $10 will be issued online to Members within approximately 30 days after the end of the calendar quarter.

Rewards expire the last day of the month two months following the month in which they are issued and cannot be redeemed after the expiration date. Expired, lost or misdirected Rewards will not be reissued. Rewards not received by the Member due to incorrect email addresses will not be reissued. If the $10 minimum for the quarter has not been met, Rewards balances of less than $10 expire at the end of each calendar quarter. There is no maximum on the amount of Rewards a Member can receive.


4. Shipping Benefit

Rewards Members receive free shipping on all orders placed on staples.com or by phone at 1-800-333-3330 for which a membership account is identified, excluding orders made at documents.staples.com, print.staples.com, staplespromotionalproducts.com, and third party websites linked to staples.com. Standard Staples delivery policies apply.


5. Upgrade

A Member is automatically upgraded to Plus status when the Member's account reflects $500 of spending on all products and services at each or any combination of Staples U.S. stores, online at staples.com® and/or by phone at 1-800-333-3330 other than taxes, postage stamps, delivery charges, purchases made on third party websites, prepaid phone cards, Staples gift cards, third-party gift cards and any other categories that Staples has excluded. Member spending qualifying for upgrade is the amount paid at checkout after application of all coupons, discounts, instant savings and Rewards redemptions.

A Member retains Plus status for the remainder of the calendar year in which they qualify and the initial following year, and must requalify in that and each subsequent calendar year. Member's account balances are reset at the beginning of the calendar year to $0.

Plus Members are issued Rewards online monthly when a minimum of $5 has been earned. Plus Rewards balances of less than $5 will be rolled over month to month and will expire at the end of each calendar quarter. Rewards expire the last day of the month two months following the month in which they are issued and cannot be redeemed after the expiration date. Expired, lost or misdirected Rewards will not be reissued. Rewards not received by the Member due to incorrect email addresses will not be reissued. Plus Members are eligible to earn Recycling Rewards (as described in Section 7) on up to 20 ink or toner cartridges per calendar month.

A Member is automatically upgraded to Premier status when the Member's account reflects $1,000 of spending on all products and services at each or any combination of Staples US stores, by phone at 1-800-333-3330 and/or online at www.staples.com other than postage stamps, prepaid phone cards, gift cards, savings passes, purchases made on third party websites, taxes, shipping fees, and any other categories which Staples has excluded. Member spending qualifying for upgrade is the amount paid at checkout after application of all coupons, discounts, instant savings, and Rewards redemptions.

A Member retains Premier status for the remainder of the calendar year in which they qualify and the initial following year and must re-qualify in that and each subsequent calendar year. Member's account balances are reset at the beginning of the calendar year to $0.

Premier Members are issued Rewards online monthly when a minimum of $5 has been earned. Premier Rewards balances of less than $5 will be rolled over month to month and expire at the end of each calendar year. Premier Rewards, once issued, expire at the end of the fifth month following issuance of the Reward. Premier Members are eligible to earn Recycling Rewards (as described in Section 7) on up to 20 ink or toner cartridges per calendar month. Premier Members also receive, from time to time, Premier-only in store events, offers, free products and services.


6. Teacher Rewards

New Members of Staples Rewards may indicate on their enrollment form if they are a teacher. People who work in the field of education teaching others are eligible to be Staples Rewards Teacher Members. In addition to general Staples Rewards benefits, Staples Rewards® Teachers will be eligible to earn an additional 5% back in Rewards on the following Teacher Qualifying Purchases (teaching and art supplies):

    • Classroom décor, educational games and puzzles, teaching aids, teaching and education books, dictionaries, book covers, locker accessories, stickers, colored pencils, crayons, children's markers, arts and craft supplies, scrapbook supplies, drafting tools, poster, display and foam board, easel pads, maps, globes, academic calendars, student organizers, and teacher planners.
    • Teacher Qualifying Purchases excludes software, writing supplies, general office supplies, easels, and dry erase, bulletin and chalk boards.


For Staples Rewards® Teachers, Qualifying Purchases shall include Teacher Qualifying Purchases. Staples Rewards® Teachers are eligible for upgrade to Premier status, as outlined in section 5 above.

The Reward A Classroom program is governed by all terms and conditions of the Staples Rewards program and the following additional terms. Teacher Rewards members must enroll in the Reward A Classroom program to receive additional benefits. Rewards earned through the Reward A Classroom program are in addition to all current Teacher Rewards and Staples Rewards member benefits. Staples Rewards members may link to one Teacher Rewards account. The Teacher Rewards account will earn an additional 2% back in Staples Rewards on all items other than noted exceptions and 5% back in Rewards on all Copy and Print purchases for all purchases made by linked Staples Rewards members. Postage, prepaid phone cards, gift cards, savings passes, purchases made on third-party websites, taxes and delivery fees do not count toward earning Rewards. A Teacher Rewards member can have no more than 40 Staples Rewards accounts linked to their Teacher Rewards account each year and cannot link their own Teacher Rewards number. Each Staples Rewards account linked to a Teacher Rewards account can earn no more than $50 in Rewards each school year (July 1st through June 30th) for that teacher through the Reward A Classroom program. All account linking will be maintained until June 30th each year at which time Staples Rewards members will need to re-link their account to the Teacher Rewards account of their choice. Teacher Rewards members do not need to re-enroll in the Reward A Classroom program each year. Rewards earned by Teacher Rewards members as part of the Reward A Classroom program will be issued online monthly and monthly thereafter when the value of the reward meets the minimum payout requirements.


7. Ink Recycling Rewards

Each Member is eligible to receive Ink Recycling Rewards ("Recycling Rewards") on ink and toner recycling, as defined below, performed at Staples stores or online at www.staplesrewards.com, if the Member has spent at least $30 in ink and/or toner purchases at Staples over the previous 180 days. Ink and/or toner purchases made on the date of recycling are calculated toward minimum purchase requirement. Minimum purchase requirement is net of coupons, taxes, and shipping charges. Ink resellers and remanufacturers are strictly prohibited from earning Ink Recycling Rewards.

Each Member can recycle up to 10 cartridges per month of any used ink or toner cartridge sold at any retail store in the U.S. and receive $2 back in Recycling Rewards per cartridge. In store, the Member must be physically present when the cartridges are turned in for recycling and a Membership account is identified. Online, the Member can log in at www.staplesrewards.com with their membership account to gain access to ink & toner recycling. Qualifying cartridges recycled online can take up to 10 business days for processing. Staples will accept additional cartridges for recycling, but Recycling Rewards will only be issued for the first 10 qualifying cartridges per calendar month per Member. Recycling Rewards may be used for the same purposes and are under the same restrictions as Rewards.

Recycling Rewards are issued to the member monthly, online, at www.staplesrewards.com, separately from a Member's standard Rewards statement, approximately within 30 days after the month in which the recycling was completed. Dependent upon timing of recycling, additional processing time for qualifying cartridges recycled online may cause them to appear in the following monthly Rewards statement (approximately within 60 days). Recycling Rewards are credited to the Member's Rewards account in full each month with no minimum required. Expired, lost or misdirected Recycling Rewards will not be reissued. Recycling Rewards not received due to incorrect account information including email address will not be reissued.


8. Office on the Go

Plus and Premier members receive 100% back in Rewards on online access, shredding and scanning, up to $10 per calendar year. Services can be used in any combination and amount, up to $10 in value. To receive Rewards for online access, scan your card at kiosk prior to using computer. Promotional Rewards in lieu of standard Rewards earned for these purchases will be paid monthly and are exempt from minimum payout requirements.


9. Design Services

Plus and Premier members receive 100% back in Rewards on design services, up to $20 per calendar year. Services can be used in any combination and amount up to $20 in value. Promotional Rewards in lieu of standard Rewards earned for these purchases will be paid monthly and are exempt from minimum payout requirements.


10. Free EasyTech Services

Plus members receive one free hardware/software install per calendar year. Premier members receive one free hardware/software install per calendar year AND 30 minutes free personalized one-on-one training. Services available are in-store only; see EasyTech service desk for covered hardware/software and one-on-one training. Coupon must be presented at time of service or training.


11. 5% Instant Discount on Copy & Print Services

Premier members who have not previously enrolled in the Copy & Print Business Discount Program will be automatically enrolled in Level Blue, and member’s spend commitment will be waived as long as member retains Premier status. Discount is subject to the Terms and Conditions of the Copy & Print Business Discount Program.


12. Reward Redemption

Rewards and Recycling Rewards are redeemable for most merchandise in Staples stores, online at staples.com® or by phone at 1-800-333-3330 but cannot be redeemed for or applied against taxes, cash, credit remittance, delivery charges, custom printing orders placed online, promotional products, any purchases made on print.staples.com, documents.staples.com, staplespromotionalproducts.com, staplescustomprinting.btobsource.com, appcenter.staples.com, Staples gift cards, third-party gift cards, prepaid phone cards, postage stamps, prior purchases, Staples Industrialsm purchases, purchases made on staplesmobile.com, or any purchases made on other provider Web sites.

If a Reward or Recycling Reward is not redeemed in full on in-store purchases only, a one-time-only coupon with the expiration date of the original Reward will be printed for any remaining balance of $1.00 or more. Such Reward coupon must be either used in full at one subsequent transaction or the balance will be forfeited. The balance Reward coupon may be used for future store, online or phone purchases. Staples.com orders or phone orders, excluding taxes, delivery charges, gift cards, prepaid phone cards, savings passes, and postage stamps, must meet or exceed the Reward or Recycling Reward amount.


13. Member Services

To contact the Staples Rewards program, all communications should be directed as follows and must include the account number:

Mailing Address:

Staples Rewards
500 Staples Drive
Framingham, MA 01702
Email Address:

staplesrewards@staples.com
Phone Number:

1-800-793-3320
Hours: Monday-Friday,
8:30 am EST - 8:00 pm EST


14. Cancellation

Membership may be cancelled at any time by notifying Member Services by email or phone. Cancellation may take up to 10 weeks to finalize. Upon cancellation, membership will be deactivated and any unpaid Rewards or Recycling Rewards will be forfeited.


15. Abuse

Abuse of the Program, including failure to follow or any attempts to circumvent Program policies and procedures or these Terms, or other improper conduct as determined by Staples in its sole discretion, is strictly forbidden. Abuse may result in cancellation of the Member's account, future disqualification from Program participation, forfeiture of some or all Rewards and Recycling Rewards accrued, cancellation of previously issued but unused Rewards and Recycling Rewards and liability for past amounts of Rewards and Recycling Rewards redeemed. In addition, Staples reserves the right to take appropriate legal action as it deems necessary or desirable. The sale, barter or transfer of Rewards and Recycling Rewards, except by Staples, is expressly prohibited.


16. General

Rewards issued under this program cannot be combined with any other Rewards program, including Staples Associate Rewards®. Staples Rewards accounts are limited to one account per eligible customer; each email address and mailing address are also limited to one account. Rewards and Recycling Rewards are nontransferable and may only be redeemed by the Member. For information on how we protect your personal information, see Staples' U.S. Privacy Policy on staples.com. Staples is not liable for unclaimed, expired, lost or misdirected statements or other communications from Staples to the Member or the Member to Staples.

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws rules. Any Member's legal action against Staples in regards to the Rewards program may only be filed in the state and federal courts of Suffolk County, Massachusetts. If any provision of these Terms is found to be invalid or unenforceable to any extent, then the invalid portion shall be deemed conformed to the minimum requirements of law to the extent possible. In addition, all other provisions of these Terms shall not be affected and shall continue to be valid and enforceable to the fullest extent permitted by law. The Program is void where prohibited by law.

Staples reserves the right to modify, revise or cancel this Program, the Terms or any part of the Program at any time for all participants or for any specific participant without prior notice. Staples' decision on any aspect of Member's account, membership status, Rewards balance or any aspect of the program or a particular Member's participation in it shall be final. For the purposes of Rewards issued under this program, Staples assumes that any value or award earned as a result of United States Government purchases will be applied for the benefit of the United States Government in accordance with the procuring department's or agency’s ethical guidelines.

By participating in the Program, Members agree to and are subject to the Terms of this Program, and certify that all eligibility requirements are met.